🔧 Troubleshooting

Fixes for stuck uploads, failed downloads, missing previews, sync problems on the Mac app, and sign-in issues.

• My RAW, PSD or AI file has no preview

  Why a camera RAW, Photoshop or Illustrator file shows only an extension tile in Brault: processing time, an unsupported RAW format, a PSD saved without a composite, or the size cap.

• Trouble downloading or previewing files

  What to check when a Brault preview won't load, a download won't start, or a download stalls partway: browser blockers, processing delays, and format support.

• My upload is stuck

  What to check when a Brault upload stalls or restarts: connection drops, the 2 GB free-plan size cap, network switches, and browser interference.

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