Files that stop updating in the Finder almost always come down to one of a few things: you're signed out, sync is paused, your Mac lost its connection, or the change just hasn't reached your Mac yet. Work through the checks below in order, fastest first.
Check that you're signed in
Click the Brault icon in the menu bar. A red dot on the icon means an error state, most often being signed out, though a broken workspace domain or full storage show the same red dot. If you're signed out, Finder shows a sign-in prompt instead of your files. Sign back in with your Brault account; Brault Desktop for Mac opens your browser to confirm it.
Read the menu bar icon
The icon tells you what's happening at a glance: a plain mark means everything is synced, the mark with a subtle orbit animation means Brault Desktop is actively syncing, a slash means your Mac is offline, and a pause dot means sync is paused. An amber dot points to a conflict or a retryable error waiting on you. Hover the icon for a one-line status, like Syncing 3 items… or Offline, 5 changes pending.
Nothing syncs while you're offline
Brault Desktop for Mac detects your network status on its own. While offline, you can still browse every workspace and folder, and files you've already downloaded stay open and editable, but a cloud-only file needs a connection before it will open, and any edits, uploads, or moves you make queue up instead of syncing right away. Everything queued sends automatically the moment your Mac reconnects.
Sync is paused
Right-click the Brault menu bar icon and check whether Pause/Resume Sync currently reads as an option to resume. If sync is paused, choose it to turn sync back on. Pausing only affects background sync; a transfer already in progress keeps going either way.
Changes take a minute to show up
Give it a moment before assuming something's wrong. A change made on the web or another device usually reaches your Finder within seconds while Brault Desktop for Mac is open, and within about a minute in the worst case. If a folder still looks out of date after that, relaunch Finder (Option-right-click its Dock icon, then Relaunch). That clears a stuck extension state without touching your files.
A file won't clear with "Resource busy"
That's a separate, narrower issue from not syncing at all. See Remove Download says "Resource busy" if macOS refuses to remove a downloaded file's local copy.
If none of this worked
Contact us from the support form and include which workspace or folder is affected and roughly how long it's been stuck. That's enough for us to check the sync logs on our side. We usually reply within one business day.